For those who like to take everything seriously and get offended by all possible things: this is just a joke (and in every joke there is a bit of truth, he he). I hope you have fun while going through this list. Continue reading
Monthly Archives: January 2014
What is Chinese cuisine? That’s a hard question to answer because the ingredients and cooking styles vary with every region and minority. In some regions food is traditionally spicy, in others sweet. So many different dishes and tastes. Chinese cuisine is like a world on it’s own. Sometimes it sucks, sometimes it’s brilliant.
Every time I expect better from China and every time I get worse.
Indeed, it’s been 1 month and almost 2 weeks since I started my internship at Crowne Plaza in Beijing. Every day I call my boyfriend and begin the discussion with following words: “Guess what happened at work today?!” And every time we just sigh and shake our heads.
Here are 10 reasons why Chinese customer service is bad in my point of view. All these are based on my own observations at work and all examples are true stories. We can call this my personal little research on Chinese customer service in one hotel.
Just few sentences about my internship for those who haven’t read my previous posts. I am doing my management training at Crowne Plaza U-Town in Beijing. This hotel is a branch of Intercontinental Hotels & Resorts group, IHG in short, you might have heard about them. In the end I decided to accept this offer because the employee benefits were so good: 3 meals a day for free at the employee canteen or hotel’s buffet restaurant, free accommodation, laundry service and 2000 RMB per month. Not bad, right? And well, since I wasn’t familiar with the hotel business in general I thought it would be fun to learn.